Return Policies

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us.

Ana Julia Di Lisio

Düsseldorfer Str. 4

10719 Berlin

E-Mail: studioajpunkt@gmail.com

Tel.:+4915123576581

(…) of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and/or premature expiration of the right to cancel

The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications ore are clearly personalized.

Address for return:

Ana Julia Di Lisio

Düsseldorfer Str. 4

10719 Berlin

E-Mail: studioajpunkt@gmail.com

Tel.:+4915123576581

Example cancellation form
(If you want to cancel the contract, please fill out this form.)

Please describe the item you are willing to cancel.
Date of ordering and date of receiving it -if applicable.
Use the name of the person that placed the order.
Please enter the address you used when ordering.
Please enter an email we can use to communicate and follow up with you in regards to the cancellation.
We want to have our community satisfied with our Design Studio so your feedback is important to make a better experience for you in the future. Thank you for taking the time to answer!